To ensure we maintain the highest quality of training, structural progression, and operational consistency, please review our core policies below.
1. Attendance, Cancellations & Late Arrivals
- 24-hour notice: Cancellations or rescheduling requests must be made at least 24 hours in advance. Without proper notice, the session is forfeited.
- Session expiration: Properly cancelled or rescheduled sessions remain valid for 1 year from the original scheduled date.
- 15-minute grace period: If you anticipate being late, please contact me as soon as possible! All sessions are allotted a 15-minute grace period. This means, if you are late, your session is still yours, but the session time is shortened accordingly. Arriving more than 15 minutes late without notice counts as a forfeited session, though exceptions may be made on a case-by-case basis.
- Weather policy: Unsafe travel conditions result in an automatic reschedule. You do not lose your session credit for weather-related cancellations.
- Communication: Texting is preferred for any cancellations or rescheduling requests. Responses are sent as soon as possible, but within 24 hours, during standard business hours (Mon-Fri 6am-7pm, Sat 6am-5pm).
2. Invoicing & Payments
- Due date reminder: Your specific billing due date will be established and confirmed during your initial consultation call. Please make a note of this date for your records.
- Invoicing window: Invoices are generated and sent automatically via FreshBooks 5 days prior to your due date.
- Payment deadline: Initial payment is due the Sunday before your first session to lock in your spot.
- 3-day grace period: If an invoice remains unpaid after 3 days past the due date, FreshBooks will issue an automated reminder, and sessions may be temporarily paused until your account is cleared.
- Open communication: If you anticipate an issue with an upcoming invoice, please reach out to me directly. I completely understand that life happens; open communication allows us to work together to find a solution.
- Bootcamp/workshop billing & community policy: Bootcamp and workshop fees must be paid in full prior to the first session. Drop-ins are $25 per session. Bootcamps and workshops work beautifully because everyone’s schedules align to build a shared team environment. To maintain the structural integrity, momentum, and consistency of the group experience for everyone involved, there are no prorating or makeup opportunities for missed sessions. However, exceptions may be made for weather-related cancellations.
- Package expiration: All personal training session packages expire exactly 1 year from the date of purchase.
3. Hybrid & Online Coaching Scope
- Independent training: Online coaching and hybrid add-ons consist of independent training designed to help you reach your goals outside of the SRF gym.
- Unsupervised execution: These programs are entirely unsupervised. You are fully responsible for executing your independent workouts safely, maintaining proper form, and managing your own pacing when training independently and/or outside of your direct 1-on-1 gym sessions.
- Exercise video demos: While these sessions are unsupervised, clear video demonstrations are always available within your programming to ensure you understand the correct movement patterns. Please always review the demos if you are unsure of an exercise.
- Direct coaching support: Even though you are training independently, you are never truly on your own! Your coach is always available via text or call for any immediate questions, form checks, or support you need during your workouts.